Treating Customers Fairly
At Thinking Finance, Treating Customers Fairly is central to our business model.Clients that use our services can be confident that they are dealing with a firm where the fair treatment of customers is central to our existing or new clients, and our future clients.
At Thinking Finance we spend a lot of time as a small business researching and sourcing products and services sold in the retail market. We spend time making sure we meet the needs of identified consumer groups and fine suitable solutions for their particular situation. We provide clear information from our first meeting with a client. This process is carried on throughout the sale of the product and after the point of sale.
At Thinking Finance we conduct a thorough financial review of your situation to have an understanding of your particular requirements, so that any advice that is given will be suitable for you specifically. If Thinking Finance provides you with a product we would expect it to perform how we have led you to believe it should, and that the associated service is of an acceptable standard.
All of Thinking Finance's clients can be safe in the knowledge that any product they decide to purchase will not have unreasonable post sale barriers imposed by us. This will give you a greater degree of flexibility to change a product, switch between providers, submit a claim, or to make a complaint
